The demon spawn of managed systems is the change management request (CMR). Need to change an application setting? File a CMR. Need to upgrade something? File a CMR. Need to throw a server out the window because it's driving you nuts? Make sure you file that CMR first!
But, just in case you didn't file that CMR first, here's a handy list of excuses!
- I didn't realize I needed a CMR to change the font color on my desktop.
- I would get blamed if the change broke something anyway, whether or not I got an approval first.
- I need a beer.
- The CMR web server ate my request, so I figured what the hell.
- You're supposed to approve it first? Why? You have no idea what I'm going to do.
- I could swear I hit the submit button for that request...
- Would you like a cookie?
- Doesn't it just make more sense to make the change first, see if it works, and then tell people when it does?
- This change management thing all smacks of some inane attempt to give ourselves the illusion that we can impose order on a system so complex that it can be nothing but chaotic. Oh, wait, it wasn't your idea, was it?
- Um, I forgot?
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